Terms and Conditions
Helix Outdoor B.V.
KBO Nr.: 0477917933
Article 1: General provisions
The e-commerce website of Shapr, Part of Helix Outdoor B.V. a company with registered office at Donderheide 3C, 2500 Koningshooikt, BTW BE 0744.917.933, (hereinafter referred to as ‘Shapr’) offers its customers the opportunity to purchase the products from its web shop online. These General Terms and Conditions (“Terms”) apply to any order placed by a visitor to this e-commerce website (“Customer”). When placing an order through Shapr’s web store, the Customer must expressly accept these Conditions, thereby agreeing to the applicability of these Conditions, to the exclusion of all other conditions. Additional terms and conditions of the Customer are excluded, unless they have been expressly accepted by Shapr in advance, in writing.
Article 2: Price
All prices stated are expressed in EURO, always including VAT and all other duties or taxes required by the Customer. If delivery, reservation or administrative costs are charged, this will be stated separately. The delivery costs for Belgium, the Netherlands, Germany, France and Luxembourg are €6.99. The other European countries have a delivery cost of €15. The price statement refers exclusively to the articles as described verbatim. The accompanying photos are intended for decorative purposes and may contain elements that are not included in the price.
Article 3: Offer
Despite the fact that the online catalog and the e-commerce website have been compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer do not bind Shapr. Shapr is only bound to an obligation of means with regard to the correctness and completeness of the information provided. Shapr is in no way liable in the event of manifest material errors, typesetting or printing errors. If the Customer has specific questions about, for example, sizes, colour, availability, delivery time or delivery method, we request that the Customer contact our customer service in advance. The offer is always valid while stocks last and can be adjusted or withdrawn at any time by Shapr. Shapr cannot be held liable for the unavailability of a product. If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer.
Article 4: Online purchases
Adding products to the shopping cart can be done in various ways. This can be done from the product itself, which are visible on various pages, as well as on the product page itself. After adding one or more products, you can consult the shopping cart to view/edit a list of the products to be ordered. This can be done by clicking on the basket in the top right corner. From the shopping cart you can continue to the checkout process by pressing checkout. Here you have to fill in personal details and check whether everything is entered correctly. (Shapr is in no way responsible for incorrectly entered data. Any costs that follow will be for the customer.) After this check, you must indicate a delivery method that applies to you. After the delivery method has been chosen, these costs will be charged and you will have to choose a payment method. The Customer can choose between the following payment methods: Credit card via PayPal, Bank card via Mollie payment Module, Bank Transfer via Mollie payment Module PayPal, Ideal via Mollie payment Module, Mister Cash via Mollie payment Module, After choosing a payment method, follows there is an overview and the possibility to complete the agreement. Shapr is entitled to refuse an order due to a serious shortcoming of the Customer with regard to orders in which the Customer is involved.
Article 5: Delivery and execution of the agreement
After receipt of the agreement, Shapr will pack the order with care in appropriate packaging. You will then receive a tracking no. Which you can follow on the supplier’s website. One day after receipt of the agreement, Shapr will offer the package to the chosen supplier. Items ordered through this webshop are delivered in all European countries. Delivery is made by Bpost Unless otherwise agreed or expressly provided otherwise, the goods are delivered to the Customer’s place of residence within 30 days of receipt of the order. Any visible damage and/or qualitative shortcoming of an article or other shortcoming in the delivery must be reported by the Customer to Shapr without delay. The risk due to loss or damage passes to the Customer as soon as he (or a third party designated by him, who is not the carrier) has taken physical possession of the goods. However, the risk already passes to the Customer upon delivery to the carrier, if the carrier has been instructed by the Customer to transport the goods and this choice was not offered by Shapr .
Article 6: Retention of title
The delivered items remain the exclusive property of Shapr until full payment by the Customer. The Customer undertakes, if necessary, to point out to third parties the retention of title of Shapr, eg to anyone who would seize the items not yet fully paid for.
Article 7: Right of withdrawal
The provisions of this article only apply to Customers who purchase items online from Shapr in their capacity as consumers. The Customer has the right to withdraw from the agreement within a period of 14 calendar days without stating reasons. The withdrawal period expires 14 calendar days after the day a) including agreements concerning both goods and services on which the Customer or a third party designated by the Customer, who is not the carrier, takes physical possession of the goods.”; b) on which the Customer or a third party designated by the Customer, who is not the carrier, acquires physical possession of the last good.”; c) on which the Customer or a third party designated by the Customer, who is not the carrier, takes physical possession of the last shipment or the last part.”; To exercise the right of withdrawal, the Customer must Shapr, Donderheide 3C 2500 Koningshooikt , +32(0)15/65.49.93. , Info@shapr.be by an unambiguous statement (e.g. in writing by post, or e-mail) informing the Customer of its decision to withdraw from the agreement. use the attached model withdrawal form, but is not obliged to do so. In order to comply with the withdrawal period, the Customer must send his communication regarding his exercise of the right of withdrawal before the withdrawal period has expired. The Customer must return the goods without delay, but in any event not later than 14 calendar days after the day on which he communicated his decision to withdraw from the agreement to Shapr, return it or hand it over to Shapr, Donderheide 3 C 2500 Koningshooikt. The Customer is on time if he returns the goods before the period of 14 calendar days has expired. The direct costs of returning the goods shall be borne by the Customer. “The direct costs of returning the goods will be borne by the Customer. The costs are estimated at a maximum of approximately 6.99 EUR.” If the returned product is in any way diminished in value, Shapr reserves the right to hold the Customer liable and claim compensation for any loss in value of the goods resulting from the use of the goods by the Customer. that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods. Only items that are in the original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be returned. “If the Customer has requested that the provision of services be started during the withdrawal period, the Customer will pay an amount proportional to what has already been delivered at the time of notifying us that he cancels the contract, compared to the full implementation of the agreement.” If the Customer withdraws from the agreement, Shapr will refund all payments received from the Customer up to that point, including the standard delivery costs, to the Customer within a maximum of 14 calendar days after Shapr has been informed of the Customer’s decision to cancel the agreement. to revoke the agreement. With sales agreements, Shapr can wait with the refund until it has received all the goods back, or until the Customer has demonstrated that he has returned the goods, whichever comes first. Any additional costs resulting from the Customer’s choice for a different method of delivery than the cheapest standard delivery offered by Shapr will not be refunded. Shapr will refund the Customer with the same payment method with which the Customer made the original transaction, unless the Customer has expressly agreed otherwise; in any case, the Customer will not be charged for such reimbursement. The Customer cannot exercise the right of withdrawal for: • service agreements after the full performance of the service; • the delivery of goods manufactured according to the Customer’s specifications, or which are clearly intended for a specific person; • agreements where the Customer has specifically requested Shapr to visit him to carry out urgent repairs or maintenance;
Article 8: Warranty
Under the law of September 21, 2004 on the protection of consumers in the sale of consumer goods, the consumer has legal rights. This legal guarantee is valid from the date of delivery to the first owner. Any commercial warranty does not affect these rights. To invoke the warranty, the Customer must be able to present proof of purchase. Customers are advised to keep the original packaging of the goods. For items purchased online and delivered to the Customer’s home, Customer must contact Shapr customer service and return the item to Shapr at its expense. In the event of a defect, the Customer must inform Shapr as soon as possible. In any case, any defect must be reported by the Customer within a period of 2 months after its discovery. Afterwards, any right to repair or replacement lapses. The (commercial and/or legal) warranty never applies to defects that arise as a result of accidents, neglect, falls, use of the article contrary to the purpose for which it was designed, non-compliance with the instructions for use or manual, adjustments or changes to the item, heavy-handed use, poor maintenance, or any other abnormal or incorrect use. Defects that manifest themselves after a period of 6 months following the date of purchase, if applicable delivery, are deemed not to be hidden defects, unless proven otherwise by the Customer.
Article 9: Customer service
Shapr‘s customer service can be reached on telephone number +32 (0)15/65.49.93., by e-mail at firstname.lastname@example.org or by post at the following address Donderheide 3C. Any complaints can be directed to this.
Article 10: Sanctions for non-payment
Without prejudice to the exercise of other rights that Shapr has at its disposal, in the event of non-payment or late payment from the date of default, by operation of law and without notice, the Customer owes an interest of 10% per year on the unpaid amount. In addition, by operation of law and without notice, the Customer owes a fixed compensation of 10% of the amount concerned, with a minimum of 25 euros per invoice. Notwithstanding the foregoing, Shapr reserves the right to take back items that have not been paid (in full).
Article 11: Privacy
The data controller, Shapr, respects the Belgian law of 8 December 1992 regarding the protection of privacy in the processing of personal data. The personal data provided by you will only be used for the following purposes: the execution of the concluded agreement, processing the order, sending newsletters, advertising and/or marketing purposes, contacting a person after maintenance or repair. You have a legal right to access and possibly correct your personal data. Provided proof of identity (copy of identity card) you can obtain the written notification of your personal data free of charge by means of a written, dated and signed request to Shapr, Donderheide 3C 2500 Koningshooikt, Info@shapr.be. If necessary, you can also ask to correct the data that would be incorrect, incomplete or irrelevant. In case of use of data for direct marketing: You can object free of charge to the use of your data for direct marketing. For this you can always contact Shapr, Donderheide 3C 2500 Koningshooikt, Info@shapr.be. We treat your data as confidential information and will not pass it on, rent or sell it to third parties. The customer is responsible for keeping his login details and the use of his password confidential. Your password is stored encrypted, so Shapr has no access to your password. Shapr keeps online (anonymous) visitor statistics to be able to view which pages of the internet site are visited to what extent. If you have any questions about this privacy statement, you can contact us at Info@shapr.be.
Article 13: Infringement of validity - non-renunciation
If any provision of these Terms is held to be invalid, illegal or void, this shall in no way affect the validity, legality and applicability of the other provisions. Failure at any time by Shapr to enforce any of the rights set forth in these Terms, or to exercise any right hereof, shall never be deemed a waiver of such provision and shall never affect the validity of those rights. .
Article 14: Change of conditions
These Terms are supplemented by other terms and conditions explicitly referred to, and Shapr’s general terms and conditions of sale. In the event of a conflict, these Terms and Conditions shall prevail.
Article 15: Evidence
The Customer accepts that electronic communications and backups can serve as evidence.
Article 16: Applicable law – Disputes
Belgian law applies, with the exception of the provisions of private international law regarding applicable law. The courts of the Consumer’s place of residence are competent in legal disputes. The Consumer can also contact the ODR platform (http://ec.europa.eu/consumers/odr/).
APPENDIX 1: MODEL FORM FOR WITHDRAWAL
Dear Customer, You only have to fill in and return this form if you want to revoke the agreement.
To Shapr, Donderheide 3C 2500 Koningshooikt, +32(0)15/65.49.93. , Info@shapr.be :
I/We (*) hereby give notice to you that I/we (*) revoke our agreement concerning the sale of the following goods/provision of the following service (*):
Ordered on (*)/Received on (*):
Name(s) consumer(s) :
Address consumer(s) :
Order number. :
Signature of consumer(s):
(*) cross out which is not applicable.
Shipping & returns
As soon as an order comes in, it will be processed. Each product, on the other hand, can contain a different delivery time. This will be communicated with the product in question, with the product status to be more precise.
We try to keep delivery times as short as possible. Ordered before 4 pm will be delivered the next day. However, this does not always go well, and we mention that it can take 1-3 days for your shipment to arrive.
We ship via Bpost, and will later try to expand our shipping methods with more options.
You can choose
- shipping to your home
- Shipping to a post office or postal point
- Shipment to a machine
- International shipments
Our shipping rates are as follows:
- For Belgium: 6.99 Euro
- For the Netherlands: 8 Euro
- International: 15 Euro
- Returns: 6.99 euros
All amounts are Incl. VAT
We only ship within Europe
Customers may return most Products for a full refund within fourteen (14) days of the purchase date, in the original, complete retail packaging and with a copy of proof of purchase.
Customized items cannot be returnd.
Shapr reserves the right to refuse returns with wear, abuse or damage. The refund will try to use the same payment method as the original payment. If this is not possible, a bank transfer will take place.
Return of my order
You have the right to withdraw from the contract within 14 days without giving reasons. The withdrawal period expires 14 days after you, or a third party designated by you – with the exception of the courier, have physically taken possession of the product.
To exercise the right of withdrawal, you must let us know that you want to withdraw from the contract by means of an unambiguous statement (for example, in writing, by post or e-mail). You can use the draft withdrawal form (PDF) or the return slip for this, but you are under no obligation to do so.
To meet the withdrawal period, you must send your notice regarding the exercise of your right of withdrawal before the withdrawal period has expired.
You can return for free as long as the product is damaged or you have received the wrong product.
We believe in the principle of discovering and buying. Instead of extensively ordering and returning products online. We therefore ask you to return the product to our physical store at Donderheide 3.
If you are not able to visit our store, the cost of shipping with your return is at your own expense, unless you send a return because you received a wrong or damaged item. Returns are at your own risk. This means that Shapr is not liable for damaged or lost items that have been returned. Make sure that you always send the return shipment in such a way that it is traceable and keep the Track & Trace code carefully.
Step-by-step plan for return
Of course we hope that you are satisfied with your article. Are you not completely satisfied with your purchase or have you made a mistake? No problem at all. You have the right to return the item or to withdraw the order within 14 days of receipt.
Follow the steps below to return your item (s) quickly and easily.
Step 1: Place the items you wish to return in the original packaging (as far as reasonably possible).
The return address is Helix Outdoor BV, Donderheide 3, 2500 Koningshooikt.
Step 3: The costs for the return shipment are for your own account. Unless you send a return because you have received a wrong or damaged item. In this case, we will provide the return label
Step 4: When the return has been received and processed, you will automatically receive a refund (the full purchase amount including any standard shipping costs, depending on whether you are returning the entire order.) To the account you used for the payment. In any case, you will receive the refund no later than 14 days after we have received the returned products.
If you have any questions about the return process, do not hesitate to contact us at email@example.com or via the contact form. We are happy to help you!
What do I have to do to return an item?
You can return your article in our store at Donderheide 3, 2500 Koningshooikt.
If you prefer to return your item by post, you will need:
The undamaged / unworn items, as far as reasonably possible, that you want to return
Sturdy packaging material
The return address is: Helix Outdoor BV, Donderheide 3, 2500 Koningshooikt.
When can I return an order?
You can return an order if you meet the following conditions:
You withdraw the contract within 14 days (without giving reasons). The withdrawal period expires 14 days after you or a third party designated by you, who is not the carrier, has physical possession of the good.
Item must be returned unworn and in its original condition with all original labels and packaging.
When will my return be processed?
After you have sent your return and we have received your return in good condition, the item’s status will change to “returned processed”. It may take a few days after your return to be processed, but the full purchase amount will in any case be refunded within 14 days of receipt.
Can I exchange an item?
It is not possible to exchange an item for another item. You can always return your item if it meets the return conditions and then order the desired item again if it is available.