The provisions of this article only apply to Customers who purchase items online from Shapr in their capacity as consumers. The Customer has the right to withdraw from the agreement within a period of 14 calendar days without stating reasons. The withdrawal period expires 14 calendar days after the day a) including agreements concerning both goods and services on which the Customer or a third party designated by the Customer, who is not the carrier, takes physical possession of the goods.”; b) on which the Customer or a third party designated by the Customer, who is not the carrier, acquires physical possession of the last good.”; c) on which the Customer or a third party designated by the Customer, who is not the carrier, takes physical possession of the last shipment or the last part.”; To exercise the right of withdrawal, the Customer must Shapr, Donderheide 3C 2500 Koningshooikt , +32(0)15/65.49.93. , Info@shapr.be by an unambiguous statement (e.g. in writing by post, or e-mail) informing the Customer of its decision to withdraw from the agreement. use the attached model withdrawal form, but is not obliged to do so. In order to comply with the withdrawal period, the Customer must send his communication regarding his exercise of the right of withdrawal before the withdrawal period has expired. The Customer must return the goods without delay, but in any event not later than 14 calendar days after the day on which he communicated his decision to withdraw from the agreement to Shapr, return it or hand it over to Shapr, Donderheide 3 C 2500 Koningshooikt. The Customer is on time if he returns the goods before the period of 14 calendar days has expired. The direct costs of returning the goods shall be borne by the Customer. “The direct costs of returning the goods will be borne by the Customer. The costs are estimated at a maximum of approximately 6.99 EUR.” If the returned product is in any way diminished in value, Shapr reserves the right to hold the Customer liable and claim compensation for any loss in value of the goods resulting from the use of the goods by the Customer. that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods. Only items that are in the original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be returned. “If the Customer has requested that the provision of services be started during the withdrawal period, the Customer will pay an amount proportional to what has already been delivered at the time of notifying us that he cancels the contract, compared to the full implementation of the agreement.” If the Customer withdraws from the agreement, Shapr will refund all payments received from the Customer up to that point, including the standard delivery costs, to the Customer within a maximum of 14 calendar days after Shapr has been informed of the Customer’s decision to cancel the agreement. to revoke the agreement. With sales agreements, Shapr can wait with the refund until it has received all the goods back, or until the Customer has demonstrated that he has returned the goods, whichever comes first. Any additional costs resulting from the Customer’s choice for a different method of delivery than the cheapest standard delivery offered by Shapr will not be refunded. Shapr will refund the Customer with the same payment method with which the Customer made the original transaction, unless the Customer has expressly agreed otherwise; in any case, the Customer will not be charged for such reimbursement. The Customer cannot exercise the right of withdrawal for: • service agreements after the full performance of the service; • the delivery of goods manufactured according to the Customer’s specifications, or which are clearly intended for a specific person; • agreements where the Customer has specifically requested Shapr to visit him to carry out urgent repairs or maintenance;